TERMS AND CONDITIONS
1. Detailed description of goods and/or services
Apogee Boutique Hotel and Spa is a business in the hospitality industry that provides accommodation, spa and restaurant facilities.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed immediately and confirmed by way of email.
3. Return and Refunds policy
The provision of goods and services by Apogee Boutique Hotel and Spa is subject to availability. Cancellation of bookings will have a 100% cancellation fee 48 hours / 2 days prior to arrival.
Apogee Boutique Hotel and Spa shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislatio.n
5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Apogee Boutique Hotel and Spa bank account, the details of which will be provided on request.
6. Card acquiring and security
Card transactions will be acquired for Apogee Boutique Hotel and Spa via PayGate (Pty) Ltd which is the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3), and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
7. Customer details separate from card details
Customer details will be stored by Apogee Boutique Hotel and Spa separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.
8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Apogee Boutique Hotel and Spa takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
10. Country of domicile
This website is governed by the laws of South Africa and Apogee Boutique Hotel and Spa chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Apogee Boutique Hotel and Spa may, in its sole discretion, change this agreement or any part thereof at any time without notice.
12. Company information
This website is run by Apogee Boutique Hotel and Spa based in South Africa trading as Apogee Boutique Hotel and Spa and with registration number 2014/019881/07 and Ioannis Anastasiadis (Director(s)/Member(s)/Owner(s)).
13. Apogee Boutique Hotel and Spa contact details
Company Physical Address: 212 Johann Rissik Drive,
Telephone: +27 12 786 0740